Refund & Cancellation Policy

Effective date: August 18, 2026

This policy applies to ChatRoom Cloud subscriptions.

Cancellation

You may cancel your paid subscription through the billing management link in ChatRoom Cloud, which opens the Dodo Payments customer portal when available. The cancellation screen shows when cancellation takes effect and how long access remains available.

A scheduled cancellation does not end access before its stated effective date. Once the subscription is actually canceled, paid ChatRoom Cloud access ends according to the subscription state reported by Dodo Payments.

Refunds

Dodo Payments acts as Merchant of Record for paid ChatRoom Cloud subscriptions. Refund processing is therefore also subject to applicable law and Dodo Payments' buyer terms and refund policy, in addition to any rights stated here.

ChatRoom Cloud offers a full refund for the initial purchase when requested within 3 calendar days of the purchase date, with no reason required. This voluntary 3-day money-back guarantee applies to the initial purchase only; subscription renewals do not start a new 3-day guarantee period.

To request a refund, contact [email protected] and provide enough information to identify the order. Eligible requests under this guarantee will be refunded in full through the original payment channel where supported by Dodo Payments.

A successful full refund also cancels the associated recurring ChatRoom Cloud subscription and ends Cloud access for that subscription. A partial refund does not automatically cancel the subscription or revoke access unless the subscription is separately canceled.

Nothing in this policy limits mandatory consumer rights that apply in your jurisdiction. If applicable law or Dodo Payments' buyer terms provide broader refund, cancellation, or withdrawal rights, those rights continue to apply.

Support

For subscription, service, cancellation, or refund questions, contact [email protected].